About the Beyond Blue Support Service
Beyond Blue is a mental health organisation based in Australia, that provides information, support and other services related to mental health and illness. Find more information about the organisation on their directory page. The Beyond Blue Support Service is an arm of the organisation that is focused solely on providing support to those who need it in the community.
Beyond Blue aims to equip everyone in Australia with the knowledge and skills to protect their own mental health, and to give people the confidence to support those around them. They also aim to tackle stigma, prejudice, and discrimination, in order to break down the barriers that prevent people from speaking up and reaching out.
Who is the Beyond Blue Support Service for?
The Beyond Blue Support Service is for anyone affected by depression or anxiety, with specific information for young people, women, men, older people, pregnant women and families, Aboriginal and Torres Strait Islander people, LGBTI people, and multicultural people.
Anybody who wishes to access them is free to make use of Beyond Blue’s support services.
What services do the Beyond Blue Support Services offer?
Their support service provides telephone, online chat, and email support for those experiencing depression or anxiety, or going through a difficult time. You can find more information about accessing these services at their website.
Is there a cost to use the Beyond Blue Support Service?
Calling beyondblue will cost the same as a local call if calling from a landline, but may be more from mobiles. There is no cost associated with the online chat or email services.
When can the Beyond Blue Support Service be accessed?
The great thing about Beyond Blue’s Support Service is that they are available at least in some capacity 24-hours a day, 7 days a week.
The Beyond Blue phone line can be accessed:
On 1300 22 4636 – available 24 hours a day, 7 days a week
The Beyond Blue online chat can be accessed:
Through the chat section on the website – available in the afternoon and later into the night, 7 days a week
The Beyond Blue email service can be accessed:
Through the email section on the website – available 24 hours a day, 7 days a week (although responses may take up to 24 hours)
How to access the Beyond Blue Support Services
Anyone across Australia can access beyondblue Support Service via:
- 24 hour telephone line (1300 22 4636)
- Online chat. Available from 3pm-12am seven days a week.
Where is the Beyond Blue Support Service located?
Beyond Blue’s head office is located in Melbourne, Victoria, however they do not offer their services in-person.
Beyond Blue Support Service Research and Evaluation
The Beyond Blue produces an annual report which provides an overview of Beyond Blue’s activity during each 12 month period. This includes program activity and evaluation, awareness-raising through community events, launches and campaigns, research, and the financial report for that period. These reports are available for download from their website.
As part of their funding agreement with the Commonwealth Department of Health, Beyond Blue commissions an independent evaluation at the end of each funding period. The latest report was completed in 2018 and looked at Beyond Blue’s work from 2015–2018. Overall, the independent evaluation confirmed that Beyond Blue is a highly efficient, effective, and action-oriented organisation that offers unique national expertise, scope, and reach. The evaluation found that the services and information are valued and well regarded by the community.