About beyondblue Support Service

beyondblue Support Service provides telephone, online chat, and email support for those experiencing depression or anxiety, or going through a difficult time. beyondblue aims to equip everyone in Australia with the knowledge and skills to protect their own mental health, and to give people the confidence to support those around them. They also aim to tackle stigma, prejudice, and discrimination, in order to break down the barriers that prevent people from speaking up and reaching out.

Who is beyondblue Support Service for?

beyondblue Support Service is for anyone affected by depression or anxiety, with specific information for young people, women, men, older people, pregnant women and families, Aboriginal and Torres Strait Islander people, LGBTI people, and multicultural people.

Is there a cost to use beyondblue Support Service?

Calling beyondblue will cost the same as a local call if calling from a landline, but may be more from mobiles. There is no cost associated with the online chat or email services.

How to access beyondblue Support Services

Anyone across Australia can access beyondblue Support Service via:

  • 24 hour telephone line (1300 22 4636)
  • Online chat. Available from 3pm-12am seven days a week.
  • Email

beyondblue Support Service Research and Evaluation

beyondblue produces an annual report which provides an overview of beyondblue's activity during each 12 month period. This includes program activity and evaluation, awareness-raising through community events, launches and campaigns, research, and the financial report for that period. These reports are available for download from their website.

As part of their funding agreement with the Commonwealth Department of Health, beyondblue commissions an independent evaluation at the end of each funding period. The latest report was completed in May 2014 and looked at beyondblue's work from 2010–2014. Overall, the independent evaluation confirmed that beyondblue is a highly efficient, effective, and action-oriented organisation that offers unique national expertise, scope, and reach. The evaluation found that the services and information are valued and well regarded by the community.