Our featured service this month is Friendline, a phone line and webchat service for Australian adults who want to reconnect by chatting with trained volunteers.
From the not-for-profit Friends for Good, Friendline was set up to address the service gap for people experiencing loneliness. Whether someone is feeling disconnected, isolated, or simply looking for a friendly chat, Friendline provides a welcoming space to connect with another person.
About Friendline
A free phone line and webchat service for Australian adults (18yrs+) who need to reconnect with others. Friendline is staffed by screened and trained volunteers, however they cannot provide crisis support. All conversations are anonymous and confidential, with no identifiable information actively captured.
Individuals can register anonymously with their phone number to receive a call a few times a week for a friendly conversation and to share a story or two. People can also choose to speak with volunteers through the Friendline chat service on Mondays and Wednesdays.
Who is Friendline for?
Friendline is designed to support Australian adults aged 18 years and older who are feeling lonely, isolated or a sense of disconnection . It is also suitable for anyone who would like to reconnect through regular, meaningful conversation.
How can Health Practitioners use Friendline?
Health Practitioners can recommend Friendline to their patients and clients who may be feeling lonely or isolated, and would benefit from additional social support between appointments.
Is there a cost to use Friendline?
Friendline phone and webchat services are free to access.
How to access Friendline
People are able to register anonymously with their phone number to receive calls at https://friendline.org.au/.
Individuals can also choose to access the Friendline chat service online, available Mondays (5pm to 8pm), and Wednesdays (1pm to 4pm) AEST/AEDT.
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