For many people, interventions provided through digital mental health services can be effective as face-to-face services, and provide additional access and anonymity.. In 2018-19, the Commission spoke to consumers, carers, clinicians, service providers and experts about how to build user confidence, increase adoption rates, and enhance consumer and carer empowerment
We know health practitioners have concerns about the quality of digital mental health apps and programs, with specific concerns being focused on privacy and security of data and quality of the interventions being delivered online. To help address this in 2018-2019 the Department of Health commissioned the Australian Commission on Safety and Quality in Healthcare to undertake extensive consultation leading to the development of national safety and quality standards and a certification framework for digital mental health services. eMHPrac Director, Professor David Kavanagh, sits on the advisory committee for this project.
For a full update on progress visit https://www.safetyandquality.gov.au/our-work/e-health-safety/national-safety-and-quality-standards-digital-mental-health-services