About Lifeline
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
When contacting Lifeline, Trained Crisis Supporters will:
- Listen to you
- Provide immediate support
- Check for your safety
- Assist to clarify options and choices available to you
- Provide you with referral information for other services in your local area.
What services does Lifeline offer?
On top of the 24/7 crisis support phone line, online chat and texting service, Lifeline also provides additional information on the following topics:
- COVID-19
- Domestic and family violence
- Stress
- Natural disasters
- Trauma
- Loneliness and isolation
- Anxiety
- Psychotic illness
- Financial stress
- Gambling
- Self-harm
- Substance misuse and addiction
- Panic attacks
- Depression
- Bereaved by suicide
These resources include additional information on ways to cope, how to stay connected, how to help children, and available support options as well as factsheets, resources, and real stories.
To learn more about the services offered by Lifeline, head to their website here.
Who is Lifeline for?
Lifeline targets all who are suffering from any mental condition. As well as any concerned family members, friends and relatives who are concerned about the wellbeing of a loved one.
Is there a cost to use Lifeline?
Calls from a landline will be charged the cost of a local call. Calls from mobiles are free.
Apart from normal internet charges, there is no cost to use Online Crisis Support Chat.
How to access Lifeline’s services
Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline Support via:
- 24 hour telephone crisis line (13 11 14)
- Online Crisis Support Chat. Available every night at www.lifeline.org.au/crisischat (available 7 days a week from 7pm-4am AEST/AEDT)
- Lifeline Drought Toolkit: https://www.lifeline.org.au/media/ehtoxrzp/web_feb2020_ll-4pp-tool-kit_getting-through-bushfire-drought-events.pdf
When can Lifeline’s services be accessed?
Lifeline’s crisis support line and resources are all online and are available and open 24/7 at anytime and anywhere. This includes all online resources, support calls, texts and online chats.
Lifeline Research and Evaluation
Lifeline Research Foundation operates a program of research evaluation for Lifeline Crisis Support Services.
Evaluation studies include: Evaluation of Service Improvements (2011), Evaluation of Pilot Training Program for Telephone Crisis Supporters (2014), Evaluation of Service and Quality Improvements – NSW (2014).
Research studies include: consumer expectations, caller profiles, caller mental health and service needs, caller referrals to eMental Health services for anxiety/depression, intensive suicide support for callers, frequent callers, male callers, Social Return on Investment for Lifeline Crisis Support Chat.
Lifeline’s current research is on caller experiences, reasons for use of and impact of Lifeline.
