About FriendLine

FriendLine is an anonymous telephone and online chat service helping Australians reconnect. The service connects people experiencing loneliness with local, trained volunteers for a chat and to share a story of two. All FriendLine conversations are anonymous and confidential however, it is not a crisis service.

What are the benefits of using FriendLine?

FriendLine exists to bring people together and combat loneliness. The benefits of using the service are a pleasant conversation with someone who genuinely wants to hear from you, and has the time to spend connecting with you.

Although not a crisis support line, FriendLine volunteers receive training and are available for a chat during the day when users need a friendly ear or an uplifting story or two.

FriendLine creates a totally anonymous space for people to reach out and connect with others whether over a call or via the online chat service. For those who may be hesitant to reach out to others in person or are unsure how to combat their loneliness, this is the perfect platform.

What services does FriendLine offer?

FriendLine operates both a call centre and an online chat service. This opens up more options so that users can feel comfortable reaching out and having a conversation in whatever way suits them best.

Who is FriendLine for?

FriendLine is for anyone aged 18 or older who is experiencing loneliness or just wants to chat.

When can FriendLine be accessed?

FriendLine Chat operates Monday to Friday, 6pm-8pm AEST from the 25th of July 2022.

The FreindLine call support line is open 10am-8pm AEST, 7 days a week.

There are local offices for FriendLine to help users connect with a local volunteer. Their offices include:

  • Melbourne
  • Sydney
  • Adelaide
  • Brisbane
  • Perth

Times can vary between your local offices for the chat function, but the FriendLine call hours remain consistent. Chatline open hours across the offices are as follows:

  • Melbourne: 5pm-8:30pm on Monday, Wednesday & Thursday
  • Sydney: 5pm-8:30pm on Monday, Wednesday & Thursday
  • Adelaide: 5pm-8:30pm on Monday, Wednesday & Thursday
  • Brisbane: 4pm-7:30pm on Monday, Wednesday & Thursday
  • Perth: 2pm-5:30pm on Monday, Wednesday & Thursday

Is there a cost to use FriendLine?

There is no cost to use FriendLine.

How to access FriendLine

FriendLine can be accessed online at or over the phone by calling 1800 424 287