Counselling Online

Counselling Online

Counselling Online logo

About Counselling Online

Counselling Online aims to improve community access to drug treatment and referral services, particularly in rural and regional areas. The service offers online text-based counselling to alcohol and other drug users, and others affected by alcohol and drug use in the community, including family members, relatives and friends. Counselling Online also provides information, support and referral for drug users, family members and others.

The site also includes a Self Help program, which aims to help individuals identify how motivated they feel, help set goals, identify what’s important, and help develop a plan to address aspects of their life that have been affected by their drinking or drug use.

Who is Counselling Online for?

Counselling Online is for people using alcohol and other drugs, their family members and friends.

Is there a cost to use Counselling Online?


How to access Counselling Online’s services

Anyone across Australia can contact Counselling Online via:

  • Text-based counselling, available 24/7
  • For 24/7 Telephone support call:
    • ACT 02 6207 9977
    • NSW 1800 422 599 (regional) or 02 9361 8000 (metropolitan)
    • NT 1800 131 350
    • QLD 1800 177 833 (regional) or 07 3837 5989 (metropolitan)
    • SA 1300 131 340
    • TAS 1800 811 994
    • VIC 1800 888 236
    • WA 1800 198 024 (regional) or 08 9442 5000 (metropolitan)

Registration is mandatory for the self-help modules. With text-based counselling, users can choose to be anonymous or to register in order to allow counsellors to access information from previous sessions and offer continuity in counselling.