An information website and peer support service for young people aged 16-25 that helps users understand what’s happening in their lives, connect with supportive people, and build resilience during tough times. The service offers one-on-one online chats with trained peer workers, along with practical tools, tips, and information covering everyday issues and mental health topics. Additional features include the ‘NextStep’ tool, which provides personalised guidance to online and face-to-face support options for 18-25 year olds, and ‘Ask ReachOut’, an AI-powered search tool for finding reliable information within ReachOut’s database. ReachOut Parents provides dedicated support for parents and carers of teens aged 12-18, offering tips, information, and free one-on-one telephone and online professional coaching to support their teen’s positive wellbeing.

Read about the research here.