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About NewAccess

NewAccess is a beyondblue early intervention program designed to provide easily accessible, free, and quality services for people with depression and anxiety. The program aims to assist people who are not currently accessing mental health services. A NewAccess coach, specially trained and experienced, will support people in setting practical goals that will get them back on track.

The program includes up to six free sessions. This includes an assessment, five subsequent sessions and a review. At the first appointment an Access coach will complete an initial assessment and develop a program tailored to the individual’s needs. Appointments can be over the phone or in person at a NewAccess site.

Access coaches are are also well connected in the community and can point people in the right direction of other supporting groups such as employment, financial, education, housing and more.

Who is NewAccess for?

NewAccess if for anyone who who is feeling unhappy, moody, angry or unable to concentrate or sleep due to:

  • Work stress or uncertainty
  • Change in living arrangements
  • New parent worries
  • Family problems
  • Health concerns or uncertainty
  • Long-term isolation or loneliness
  • Financial worries

Note: People under 18 and individuals who currently receive support through a mental health treatment plan or who have done so in the past 6 months are not eligible for NewAccess.

Is there a cost to use NewAccess?


How to access NewAccess’ services

Access coaches are located in the regions of Canberra, South Australia and North Coast NSW and surrounding areas.

You can find out if you are eligible to access the service by calling:

Canberra – (02) 6287 8066

South Australia – 1800 010 630

North Coast NSW – 1300 137 934

Alternatively, you can contact an Access coach online at

NewAccess Research and Evaluation

NewAccess was independently evaluated by Ernst&Young and showed highly positive outcomes.

To read the evaluation report please download the PDF below: