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About eheadspace

eheadspace is a national online and telephone mental health support service for young people and their friends and family. eheadspace provides a confidential and secure space where young people can web chat, email or speak on the phone with a qualified youth mental health professional.

What services do eheadspace offer?

1-to-1 Clinician Support

Eheadspace can also connect people with qualified clinicians to discuss mental health concerns, learn what solutions are available and tips and tricks for new coping techniques. These sessions are run via a phone call, online chat or email.

1-to-1 Work & Study Support

Eheadspace also offers 1-on-1 support for those aged between 15 to 23, to talk with a career specialist about work and study. These professionals can answer questions and provide advice about jobs searching and concerns about study opportunities.

Professional-Led Group Chats

Eheadspace also has an online community with group chat sessions run by qualified professionals and clinicians. These are 1-hour long anonymous discussions to talk about mental health struggles, solutions, tips and advice.

Peer-Led Group Chats

Eheadspace offers young people struggling with mental health the opportunity to hear from others who have had similar experiences. These are weekly anonymous discussions led by trained moderators to support people struggling with mental health in Australia.

To learn more about the services offered by eheadspace head to their website here.

Who is eheadspace for?

eheadspace is specifically targeted to young people aged between 12 to 25 years old experiencing a range of different issues. Young people might use eheadspace if they:

  • want to chat about what’s going on in their life
  • want information
  • are worried about their mental health, for example feel depressed or anxious
  • are feeling isolated or alone
  • are worried about their drug and/or alcohol use

eheadspace also has specialist support for young people 12 – 25 who are looking for help with work or study.

Individuals can also use eheadspace if they have a family member (or care for someone) who is 12 – 25 and they are concerned about their mental health and/or looking for support to care better for them. The Family and Friends Specialist is available Tuesday, Thursday, and Saturday from 10am to 6pm (AEDST).

Is there a cost to use eheadspace?

eheadspace is free, but normal charges do apply when calling from a mobile phone. However, if callers advise that they are calling from a mobile, eheadspace can call them back to reduce this cost.

How and when to access eheadspace’s services

There are three ways to contact eheadspace:

  • chat at, seven days a week from 9am to 1am AEDST (Australian Eastern Standard Time)
  • call on 1800 650 890, seven days a week from 9am to 1am AEDST
  • email anytime and receive a response from an eheadspace worker within 24 to 48 hours

To use the chat and email features on eheadspace, users must register first. To register, users must provide a name, email address, date of birth, pronouns, mobile, postcode and state.

What are the benefits of using eheadspace online support services?

Taking control of one’s own mental health and wellbeing through seeking help and support has a number of benefits including:

  • Increases to self-esteem and confidence
  • Reduced anxiety
  • Creating more valuable and meaningful relationships
  • A sense of calm and relaxation
  • Improved moods

eheadspace Research and Evaluation

eheadspace conducts ongoing evaluation and quality improvement activities.

Publications related to eheadspace’s services:

Dowling, M., & Rickwood, D.J. (2014). Experiences of counsellors providing online chat counselling to young people. Australian Journal of Guidance and Counselling. Published online 20 January 2014. doi:10.1017/jgc.2013.28

Dowling, M., & Rickwood, D. (2013). Online counselling and therapy for mental health problems: a systematic review of individual synchronous interventions using chat. Journal of Technology in Human Services. 31(1), 1-21. doi:10.1080/15228835.2012.728508