About Lifeline

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

When contacting Lifeline, Trained Crisis Supporters will:

  • Listen to you
  • Provide immediate support
  • Check for your safety
  • Assist to clarify options and choices available to you
  • Provide you with referral information for other services in your local area.

Who is Lifeline for?

Lifeline targets all who are suffering from any mental condition.


Is there a cost to use Lifeline?

Calls from a landline will be charged the cost of a local call. Calls from mobiles are free.

Apart from normal internet charges, there is no cost to use Online Crisis Support Chat.


How to access Lifeline's services

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline Support via:

  • 24 hour telephone crisis line (13 11 14)
  • Online Crisis Support Chat. Available every night at www.lifeline.org.au/crisischat (available 7 days a week from 7pm-4am AEST/AEDT)

Lifeline Research and Evaluation

Lifeline Research Foundation operates a program of research evaluation for Lifeline Crisis Support Services.

Evaluation studies include: Evaluation of Service Improvements (2011), Evaluation of Pilot Training Program for Telephone Crisis Supporters (2014), Evaluation of Service and Quality Improvements – NSW (2014).

Research studies include: consumer expectations, caller profiles, caller mental health and service needs, caller referrals to eMental Health services for anxiety/depression, intensive suicide support for callers, frequent callers, male callers, Social Return on Investment for Lifeline Crisis Support Chat.

Lifeline's current research is on caller experiences, reasons for use of and impact of Lifeline.